Product Innovation is familiar to us all.  Services Innovation presents a different challenge.  The output of services is often less tangible, harder to articulate and test.  Yet the need to maximise and capitalise on the growth of Services in our economy requires real innovation to meet the ongoing, ever-present, and insatiable demands from customers, users and providers.  This briefing will outline Innovation in Services and the supports available, whilst also giving some real, tangible examples and ideas of where Innovation in Services is making a real difference.

In association with the South East Chambers.

KEYNOTE SPEAKER: Michael Fitzgerald, CEO, Abtran

Wednesday, 2nd May 2012 at the Woodlands Hotel, Waterford


7.30  – 8.00am 

8.00  – 8.05am 
Welcome & Introduction – Michael Garland, Chairperson South East Chambers

8.05  – 8.15am 
Introduction to IRDG – Denis Hayes, IRDG

8.15  – 8.35am
Innovation in Services – Keith Finglas, Innovation Delivery

8.35  – 8.45am
Incentives & Supports available for Services Innovation – John Smith, Enterprise Ireland

8.45  – 8.55am 
Innovation at the RIKON Centre – Patrick Lynch, WIT & RIKON

8.55  – 9.05am 
Powering transformation in the ICT sector – Barry Downes, TSSG

9.05  – 9.20am  
Case study – Paul Savage, Zolk C

9.20  – 9.50am 
Case study – Collaborative Innovation in the Services business – Michael Fitzgerald, CEO, Abtran

9.50  – 10.15am  
Discussion and Q&A

Tea/Coffee & Close

This is a free event but registration via this Eventbrite link is essential.

This IRDG Enterprise Innovation Network (EIN) event is supported by the South East Chambers and sponsored by Enterprise Ireland.


About admin

The IRDG is an industry-led representative group for manufacturing and services companies involved in Research, Development and Innovation (RD&I). Established by industry in 1992, the Group is an independent, non-profit body, serving the needs of members on all matters relating to RD&I.

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