Please find attached a copy of the letter that has been sent to all members summarising the findings of the IRDG members survey conducted by an independent research organisation in September 2011.
The survey was undertaken in the spirit of continuous improvement and it is vital feedback to the management and Board of IRDG from its primary customers.
An action plan has been put in place to address the areas that require correction and this is outlined in the letter.
I would like to thank all who participated in the survey and I would like to emphasise that feedback on IRDG performance is welcome at any time. Please feel free to contact me directly with your views or suggestions for improvement.
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